Help & FAQs

Want to ask us something? Got something to get off your chest? Want to know how to find out more about the music we play? Hopefully we can answer plenty of your questions but there's also a form at the bottom you can fill out if you can't find the answer.

Help and FAQs

HOW CAN I LISTEN TO XFM?

Check out our WAYS TO LISTEN information at the bottom of this page.

HELP! I CAN'T LISTEN TO YOU ON MY RADIO/DIGITAL RADIO/APP?

You can get in touch with us via the form at the bottom of this page. Please include as much technical detail as possible: are you on Mac, PC or device, which device or browser, your Internet Service Provider, etc.

WHY CAN'T I LISTEN TO XFM ON MY DIGITAL RADIO?

XFM is available in many parts of the UK, but some areas won't be able to receive us, due to a reorganisation of DAB capacity in certain areas.  Have a look here to see if you can receive us in your area.

WHY CAN'T I LISTEN TO XFM WHEN I'M OUTSIDE THE UK?

Unfortunately, for rights reasons, XFM is only available to listen to within the United Kingdom, sorry. You will need a valid UK postcode to access the player.

WHAT WAS THE NAME OF THE SONG YOU JUST PLAYED?

First off, check out the PLAYLIST page on the site. That will show you all the songs played in the show currently on air. You can also look back at previous shows, going back two weeks, search our playlists, or take a look at the specialist show playlists on the same page for the late night shows.


I MISSED A SHOW, HOW CAN I LISTEN BACK TO IT?

Hit the LISTEN button at the top of the site - you can then access our On Demand service, which streams all shows for seven days. Pick the show you want from the menu and you'll see all the episodes within.

CAN I DOWNLOAD AN XFM SHOW?

Sorry, we don't at present offer downloads, only streams, due to copyright reasons.

I'D LIKE TO EMAIL A PRESENTER, HOW DO I DO THAT?

To contact your favourite presenter on XFM go to RADIO section of the website. Each presenter has their own email form. Be nice to them, they're human and they're quite lovely people.


WILL YOU PLAY MY UNSIGNED BAND'S MUSIC ON YOUR STATION?

We don't, as a rule, play unsigned bands on XFM during daytimes. But if your recording is exciting and fabulous enough, it may get a play on one of our specialist shows. Please see the CONTACT US page for ways of sending us your music; but also remember we are a small station and can't respond to every unsolicited demo or CD sent in.


WHY WON'T YOU PLAY [INSERT NAME OF BAND] ON XFM?

Check out our ABOUT US page - it will explain more about the sort of music we play on XFM and what our format is. The band you mention probably doesn't fit our format.


CAN I LIST MY GIG/DJ NIGHT/EVENT ON YOUR SITE?

No, sorry! At present, we don't carry detailed gig listings on XFM.co.uk.


CAN I TEXT IN A COMMENT OR A REQUEST?

Our text number is 83936 (standard network charges apply).

CAN I TWEET YOU?

We have two Twitter accounts: their handles are @Xfm for the main network and @XfmManchester for our local Manchester content. Come and say hi!

ARE YOU ON FACEBOOK?

Our main network Facebook account is at www.facebook.com/xfmradio and we have pages for our London and Manchester Breakfast Shows if you search for XFM.


HOW CAN I ADVERTISE ON XFM OR XFM.CO.UK?

If you are interested in advertising our sales team will be happy to discuss your needs and offer you suggestions on how to get your message to the right people, at the right time, at the best price. See our CONTACT US page for more details.

WILL YOU SPONSOR OUR CHARITY EVENT?

Our chosen charity here at XFM is War Child , who do excellent work for children who are affected by war across the world.
XFM's Fund For War Child raises thousands of pounds the charity, especially through our big Christmas shows, Winter Wonderland. We concentrate all our resources on supporting these projects. More information here.


WHERE CAN I APPLY FOR A JOB AT XFM?

If you would like to be considered for employment with XFM, please check out the Global site here for the latest jobs.


WHERE CAN I APPLY FOR WORK EXPERIENCE OR AN INTERNSHIP?

We offer both work experience and internships through the Global Academy. Opportunities are available in a number of areas including marketing, radio production, creative and interactive. To find out more and apply, visit the Global Academy.


WHERE DO I SEND MY PRESS OR MEDIA ENQUIRY?

For press and media enquiries about XFM, including interviews with our presenters, you can contact Mikey Abegunde on 020 7054 8387 or email mikey.abegunde@thisisglobal.com.

Please note, these contact details are for use by the press and media only - press releases, news stories or announcements should not be sent to the above.

WHERE CAN I SEND MY PROGRAMMING ENQUIRY?

If you would like to comment about the station and its output, please send a message to our programming team by filling in the form below.


WHERE CAN I SEND MY ENQUIRY ABOUT THE WEBSITE XFM.CO.UK?

If you have a comment or enquiry about our website, please send us a message by filling in the form below.


HELP! I WON A PRIZE ON XFM OR XFM.CO.UK BUT I HAVEN'T RECEIVED IT YET?

Please allow at least 28 days for prizes to be fulfilled. Contact us via the form below with your full details to make sure we have the correct contact information for you.


Contact XFM

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