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Help

added 27 January 2006 at 22.56

Need help?
This is the place to come if you're looking for help regarding the station, the website or listening online.

Can I have a studio tour please?
Unfortunately we don't offer studio tours at this time.
 
Can you send me Xfm merchandise?
We are sorry that we are not able to supply Xfm merchandise. We give away special limited edition items of merchandise as prizes on air so listen to your favourite show to find out more on how you could win.

Can I request a song dedication?
All dedications should be sent in via the DJ homepages to ensure it reaches the presenter. Check here to see who's on air at the moment. Remember you can also send a dedication using text to 83 XFM (83936) (texts cost 25p plus your usual network charges). Please note: We can't guarantee that your dedication will be read out.
 

Can you help me in a search for a lost relative?
We are unable to put requests for missing persons or lost friends on air unless at the request of the police. 
 
I'd like to make a complaint who do I need to talk to?

We want to hear from you if you are unhappy with anything you hear on air or read on our website. We will do our best to resolve any issue for you.
 
If you would like to contact Xfm Manchester to make a complaint please contact us. Our office hours are Monday to Friday  9am – 5.30pm. We aim to answer your queries as soon as possible.
 
If you've still got a question, please don't hesitate to contact us here.

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Website Info:

How do I go back?

If you're feeling lost, click the 'Home' link at the top of the left-hand column on this page, and you'll be taken back to the front page of the website.

How do I e-mail a DJ?

Click the ‘On Air’ link in the left hand column of this page, select ‘DJ Homepage’ and you can then e-mail any of the DJs from their homepages.

How can I listen to audio clips or watch video on Xfmmanchester.co.uk?

If you are having trouble viewing our live video streams or hearing the audio feed, there is likely to be a simple solution to the problem. The most common problem is that your computer does not have the correct software installed. All the software required is completely free, there's a list of links below.

The software you need:

Operating System: Windows 95 or higher (Windows XP users note: Xfm must be listed as a "trusted site" for streaming to work).  Mac OS 9 or OS X (Mac users note: Xfm is only available as a "low" quality stream at present, though we are planning to offer better quality very soon!).

Browser: Internet Explorer version 4, 5 or 6. (Note: versions 3 and below are not compatible). Netscape users may experience problems when looking at the site.

Browser Plug-in: Windows Media Player 6.4 or higher. (Note: version 7 is not compatible with Windows '95)

To download Microsoft Internet Explorer click here

To download Windows Media Player, click here
 
To download Windows Media Player for Mac OS 9, click here
 
To download Windows Media Player for Mac OS X, click here
 
Do we offer other streaming formats?  At present, no.  This is because we have to encode all of our streamed content for every format and every quality level, and it's a lot of work.  We have opted to offer streams that the majority of users will be able to enjoy, though we are constantly reviewing this situation.

The hardware you need:

A computer that meets the minimum requirements to playback stations. This minimum specification refers to the 'power' of the computer, as well as having an installed and working, modem or other internet connection, soundcard and speakers. We recommend the following as a minimum specification:- 166MHz processor or higher 16-bit soundcard Speakers (connected!) 28.8kbps modem or better. (We suggest 56.6 kbps or hi-bandwidth connection for best results).
 
Note: problems with Norton Personal Firewall and Online Streaming

The cause of this problem is a conflict with the Player and the Ad Blocking features of Norton Internet Security or Norton Personal Firewall. To allow the player to function correctly, follow the steps below to exempt the correct domain from Ad Blocking, delete all of your temporary files, and then restart your computer.
 
To exempt Online Streaming from Ad Blocking filters
 
For 2004 products:
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Ad Blocking > Configure > Advanced > Add Site.
3. Type www.capitalinteractive.co.uk and then click OK.
4. Select the newly created www.capitalinteractive.co.uk entry. In the right pane, on the Ad Blocking tab, click Add.
5. Select Permit.
6. Type a single / into the dialog box, and the Click OK.
7. Click OK to close any open windows.
 
For 2003 products:
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Options.
3. On the Web Contents tab, click Add Site.
4. Type www.capitalinteractive.co.uk and then click OK.
5. Select the newly created www.capitalinteractive.co.uk entry. In the right pane, on the Ad Blocking tab, click Add.
6. Select Permit.
7. Type a single / into the dialog box, and the Click OK.
8. Click OK to close any open windows.
 
To delete all temporary files
1. Double-click the My Computer icon on the Windows desktop.
2. Click anywhere in the Address window to select it. (If you do not see the Address window, then right-click the blank area to the right of Help. On the menu that appears, click Address bar.)
3. Type the following, and then press Enter:
%temp%
 
4. The temporary folder for the currently logged-on user is displayed.
5. In most cases, you can safely delete the contents. If you are not sure, then copy any files or folders to a different location. To delete the contents, click the Edit menu > Select All. Press the Delete key. Click Yes if prompted to confirm.
6. You must now restart your computer.

Still having trouble listening to Xfm online?  Mail us here
 
Still having trouble with Xfm Online's audio or video players?  Mail us here

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